FAQs

How to use your Rollator safely

BEFORE USE

Make sure:

  • The brakes are working properly.
  • The frame is fully open.
  • The seat is fully unfolded.

PRECAUTIONS

Take care when:

  • You are on a sloping surface.
  • When going onto and off sidewalks.
  • On irregular ground, around drains for instance.
  • You are reaching over to pick-up something in front of, behind or next to the rollator.
  • Practice walking with the rollator before venturing from home.

When do I put on the parking brakes?

You should always secure the parking brakes in the following cases:

  • When you are sitting down on the rollator.
  • When you are getting out of the rollator.
  • In a lift.
  • When stopping on an uneven surface.

How do I get up and down stairs?

Do not attempt to go up or down stairs while leaning on the rollator. Fold up the rollator and carry it up or down or have someone help you. Never attempt to use the rollator on an escalator.

How do I adjust the handles in height?

BEFORE ATTEMPTING TO ADJUST THE HANDLE HEIGHT, MAKE SURE THE BRAKES ARE IN THE OFF POSITION. SEE FIGURE 1 BELOW

On the inside of your rollator frame you will find 6 different  height position holes for the handles. Pull the orange button towards the centre and slide the handles either up or down until the desired position is obtained.  Release the button and allow  it to click into place, NOW test the brakes are working.

To adjust to the correct height:

  • Stand between the rear wheels
  • Try to stand as upright as possible
  • Your arms should hang loosely from relaxed shoulders
  • The handles are to be set at wrist height
  • The elbows should be lightly bent when you hold the handles

How do I unfold the rollator?

Your rollator is ready for use in 2 steps:

1: stand beside the rollator, hold the handles and gently open the frame, separating the handles

2: place you hands on the seat and push the seat down making sure the rollator is completely open.

What should I pay attention to when walking with the rollator inside or outside?

  • Beware of loose tiles and stones on sidewalks.
  • Take a rest when necessary (make sure to secure the brakes first)
  • Take into account that you may need a bit more time crossing the road.
     

Walking with the rollator inside requires the following:

  • Make sure you have enough space to move around; have furniture moved if necessary.
  • Remove any unsecured rugs and mats

Any other tips?

  • If you leave the rollator out in the sun for some time, the metal parts may become hot.
  • Bright and/or reflective clothing will much increase your visibility in traffic.
  • When negotiating a curb, use the curb climber as seen below.

How do I use the parking brakes?

SEE FIGURE 2 BELOW

PARKING BRAKE:

The parking brake is activated by pushing the orange lever on top of the handle forward and down until it clips into place. To realease the brake, simple move the orange lever back to the original upright position.

QUICK RELEASE BRAKE:

This brake is activated by pulling up the orange lever underneath the handle.

What is the proper posture when walking behind the rollator?

To maintain the right posture behind the rollator, please keep the following in mind:

  • Try to walk as upright as possible
  • Stay close to the rollator when using it
  • Do not lean on the handles too much
  • Make sure you can reach and apply the brakes at all times
  • When tired, sit down for a moment and recuperate.

SEE FIGURE 3 BELOW

How do I take care of my rollator?

Weekly:

  • Check if the brakes are still functioning properly.

Every 3 months:

  • Check if the cross frame still allows for easy unfolding.
  • Check if all bolts and screws are secure.
  • Check the tyre surfaces for wear, tear and any uneven areas.
     

How do I keep my rollator clean?

Wash with a mild soap and water solution to keep textiles, frame and polymer parts clean.

Never use:

  • Abrasive products
  • Steam
  • Abrasive or corrosive wax
  • Harsh chemicals
  • Silicone spray

Figure 1

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Figure 2

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Figure 3

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